Freelance Product Manager, Fractional CPO, Product Management Advisor
CV
Professional Summary
Ever since I was young, I always had to... challenge the status quo. Being the first in my family to attend university, then getting my degree in Aeronautical Engineering whilst working 2 jobs to pay for it, I'm a hustler by nature.
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Because of this naturally curious mindset, I'm always looking to improve my products. I do qualitative user research if there is no data dashboard, or work with my insights teams if there is one, and then use this information and lots of internal conversations with stakeholders to make reasonably achievable product roadmaps that contribute to commercial goals.​
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Work Experience Summary
March 2024 - Sep 2024
Freelance Product Manager for Time & Registration | Emply
Acquired 6k+ unique mobile app users within two months of launch, to propel Emply's ambitions for produt-led growth.
Feb 2024 - July 2024
Co-founder & CPO | aethena.ai
Secured €100K in pre-seed funding from Antler by demonstrating early traction and strong market potential.
March 2022 - Oct 2023
Freelance Product Lead for Content | Christie’s
Led the global content migration and optimisation from Sitecore 3 to Sitecore 10, achieving a less than 3-second initial content load time, and a 5% YoY increase in content conversion, and a $150k revenue-uplift in 3 months from an A/B test.
Aug 2020 - Jan 2022
Product Manager for Digital Customer Service | Pandora
Reduced call center contacts by 20% in 18 months using a NLP chatbot, significantly lowering operational costs while maintaining high customer satisfaction. Received the 2021 Pandora CEO Award for excellence.
Sep 2019 - April 2020
Freelance Product Manager for Service Automation | Just Eat
Achieved a 30% reduction in late order queries, driving operational cost savings through self-service automation on Just Eat’s mobile apps.
April 2019 - July 2019
Contract Product Manager for My Account | Yoox Net-a-Porter Group
Introduced the Google Address Management API to reduce delivery errors and delays, streamlining the checkout process and enhancing operational efficiency
Sep 2018 - March 2019
Contract Product Management Coach | Novasol
Implemented a scalable sprint planning strategy, enabling teams to consistently meet deliverables and align with business objectives.
Education
2024
AI Foundations for Everyone Specialization
Foundational understanding of AI, including its applications and key concepts like Machine Learning and Deep Learning, as well as hands-on experience with IBM Watson and building AI-powered chatbots.
2022
Product Management for AI & Data Science Products
Comprehensive guide to product management in data science and AI, covering the entire product lifecycle from strategy to execution, with a focus on ethical considerations and effective team management.
2020
SAFe Product Owner / Product Manager
Detailed understanding of the Scaled Agile Framework for Product Owners and Product Managers, enabling effective value management and delivery in large-scale agile environments
2016
Ultimate Guide to UX and Usability
Knowledge and skills to integrate user experience (UX) into design process, from conducting user research and creating prototypes to evaluating usability and preparing for the BCS Foundation Certificate in User Experience.